Words can never even begin to thank you for the breast reduction. I knew it would help my back pain, and did it ever! A simple thank you doesn't even begin to express my appreciation to you and those on your surgical team. Everyone has been so very, very nice to me and that includes your office staff. Everyone put me so at ease.

Thank you so much for your wonderful spa-like care during my liposuction. Great team, great patient education, great sense of humor about the whole thing. It definitely put me more at ease!

I wanted to send a note of my gratitude and appreciation for your expert care and professional service. You were at the top of my “thanks” list at Thanksgiving, and the greatest gift I received this Christmas, probably all future ones for that matter, was the gift Dr. Stridde gave me — a more proportionate figure. My clothing not only drapes better, but it also fits more comfortably. Thank you Amy and Michelle for your friendliness and professionalism. You both always made me feel so welcomed. Please know that you are all appreciated every day, for I think of how fortunate I am to have benefited in choosing Dr. Stridde and his staff for my surgery and care.

Doctor, your surgical talents are amazing as I have been more appreciative of each day, I feel very positive about myself — something that you cannot put a dollar amount on. You are wonderful at what you do, and have done an excellent job at making me feel comfortable and informed. Thank you for all of your help and kindness, and holding my hand. You are truly special. I just wanted to say thank you for listening, and taking in consideration my thoughts too, and not making me feel like I was obsessing — or that nothing was there — as some others have. It turned out great!

We want to say how much we appreciate you and your staff for caring for us in such a marvelous way. Your dedication, your long hours of surgery, and your answering our many questions make us aware of your attention to us. Without exception, people who hear of my accident then see the results can hardly believe it, I thank God for your skill and compassion. I recommend you to all my friends.

When I first sat in your waiting room flipping through your book of letters, I noticed that they were all enthusiastic “after” letters from people who were fully healed and pleased with their results. I thought you'd like to add this letter so prospective patients can get a glimpse of the “during” phase of the process.

It's now one week since you performed a full face laser resurfacing and upper and lower eyelid surgery on my 50-year-old male face. The first week of healing was far more difficult than I imagined, but I now can see that the results are going to be very satisfying. I look forward to writing you an “after” letter, too. But right now, I want to focus on the customer service aspect of what you do. Because I write books on customer service that have been published around the world, my perspective is somewhat “expert.”

I have felt looked after and cared for by you and your staff this whole week. From receptionist to nurse to doctor, you have all been accessible and unfailingly helpful. I've called with repeated questions, to which the always-patient answer usually was, “Are you following your post operative instructions?” Of course I usually wasn't, and had only myself to blame for my discomfort. Yet, I never felt lectured to or frowned upon. I have also felt that you have given me unvarnished truth at every turn. You told me recovery would be a tough process. You don't try to fool me with glowing reports about how wonderfully I'm doing. You shoot straight, and that's crucial to me.

One of your passing comments during my first follow up visit was particularly impactful for me. We discussed another one of your patients who is having a particularly difficult face lift procedure because she had failed to disclose some of the medication she was taking in advance of the surgery, and it caused complications that you could not have anticipated. Of course you went right to work to repair the problem, caused by her negligence. When I asked about her current recovery, you said that despite the difficulties, she looks like a regular patient of any other doctor, and that this is not what you seek. You want your patients to always do much better than the patients of an “average doctor”, and I think that attitude shows in every area of your work. My initial consultation with you was leisurely and thorough. The surgery itself took significantly longer than a comparable procedure performed by another doctor, because you go above and beyond what's necessary.

In summary, I'd say to a prospective patient that dealing with Dr. Stridde and his staff will be like dealing with an outstanding customer service organization. You will feel concerned for and taken care of. This team is not just professional, they are unfailingly friendly, supportive, and helpful.

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